Performing in-house application maintenance is a time consuming
task, making it an expensive proposition for any company.
When you engage CronySoft Application Maintenance Services, you are
assigned a team of professionals with deep expertise in your
application and an understanding of your line of business. The team
assumes the daily IT activities involved in maintaining,
troubleshooting, analyzing and assessing your application for
enhanced efficiency and performance.
Our Project Management methodologies produce successful and timely
support. Problems are resolved quickly, thorough tests are performed
and updates are methodically implemented and documented, with strict
change management policies enforced.
Our qualified team will deliver an Application Maintenance and
Enhancement services that will provide immediate business value to
your organization:
Frees up your valuable IT staff and other resources for more
strategic, core initiatives.
Brings best-of-breed technology solutions to the task.
Lowers your cost of ongoing support.
Click here to learn more about CronySoft's Application Maintenance
Services.
Application Maintenance Methodology
CronySoft has perfected its methodology for the gradual transfer of
duties from customer's in-house maintenance team to our offshore
team. While there are variations depending on the nature of the
application and the scope of the project, in most maintenance
projects our four-phased approach has proven to be the most
effective. The process begins with our offshore attending to
non-vital tasks and gradually reaches the level where our team will
assume complete responsibility for systems management and upkeep.
CronySoft's proven methodologies help breaking down the maintenance
process into systematic levels, and sets goals accordingly for
maintaining agreed service levels.
This process is accomplished in four phases:
P h a s e I
Select team based upon the execution platform, operating systems,
software environment, business environment, databases, etc.
Obtain thorough understanding of the business domain and a
complete understanding of the application implementation
Configure the right maintenance model along with a gradual
knowledge transfer to the offshore maintenance team.
P h a s e II
Stabilize infrastructure and the support processes
Obtain thorough understanding of the scope and complexity of
technical and business issues
Distribute work between client and offshore maintenance teams
Provide training in the areas required to the maintenance team
under the guidance of the onsite team
Schedule workload and system analysis
P h a s e III
Acquire complete knowledge of application execution environment,
operational knowledge, business logic and structural/design
knowledge
Offshore maintenance team to perform most change request
activities on its own, including help desk calls
Client team to retain highly critical activities like change
prioritization and version control
P h a s e IV
Provide steady state support
Assume entire maintenance operation, from versioning and end-user
support, to help desk activities
Click here to learn more about CronySoft's Application Maintenance
Services.
